Page 25 - Report- Procure 2020 FMi INDUSTRY

2020 FMI INDUSTRY REPORT

Buyer Behavior When Selecting Solutions

When deciding which software solutions to purchase, the top three criteria center again on
functionality, ease of use, and cost. These are important considerations for any buying decision but
may not be sufficient for assessing the ultimate value and impact a solution can deliver, or how it aligns
with the firm’s long-term technology strategy.

Top 3 Criteria When Selecting Technology

1. How well the solution meets functional requirements

2. Ease of use and adoption
3. Price/cost

PLEASE RANK EACH OF THE FOLLOWING IN TERMS OF INFLUENCE WHEN
CHOOSING WHICH TECH SOLUTION TO PURCHASE:

How well the solution meets 4.5 Effect on employee satisfaction 3.3
functional requirements
Level of support offered 3.1
Ease of use and adoption 4.4
ROI analysis 2.7
Price/cost 4.1
Having a dedicated account manager 2.2
Integration with existing solutions/ 3.6
technologies

(least influential) (most influential)

1 2.2 2.7 3.1 3.3 3.6 4.1 4.4 4.5 5 8

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