Page 4 - Industrial Athlete - Communication Training
P. 4
Value Chain Activities
Primary Activities Activities Your Examples
The internal handling and management of
Inbound Logistics resources coming from outside sources -- such
as external vendors and other supply chain
sources.
Activities and processes that transform inputs
Operations into "outputs" -- the product or service being
sold by the business that flow out to customers.
The delivery of outputs to customers.
Outbound Logistics Processes involve systems for storage,
collection and distribution to customers.
Activities such as advertising and brand-
Marketing & Sales building, which communicate why a consumer
should purchase a product or service.
Activities such as customer service and
Service product support, which reinforce a long-term
relationship with the customers
9
