Page 2 - The 4-Step Formula For - Mastering Patient Self-Scheduling

Table Of Contents

Executive Summary ____________________________________________ 01

Crash Course in Success Formulas - in Life & Business _______________ 03

Success Formulas in Life 04
Success Formulas in Industry Giants 06

The (not-so) Secret Formula to Patient Self-Scheduling _______________ 08

Real-World Success in Patient Self-Scheduling ______________________ 10

Lakeside Pediatrics & Clark Buurma 10

Virginia Women’s Center & Wesley Ralston 13
Research: Why Patient Self-Scheduling Works 15

From 5% to Fabulous: Implementing the Self-Scheduling Formula _____ 17

Accuracy 17
Availability: % of Calendar Online 21

Awareness: % of Patients Driven to PSS 23

Conversion Rate 25

Leveling Up: The Patient Self-Scheduling Maturity Model ____________ 26

Patient Service Maturity Model 27
Standardize (Accuracy) 28

Coordinate (Availability) 29
Automate (Test-Runs) 30

Patient Engagement (conversion) 31
Market & Expand (awareness) 32

Conclusion ___________________________________________________ 33

The 4-step Formula for Mastering
The 4-step For mula for Mastering Page | 01
Patient Self-Scheduling
Patient Self-Scheduling