Page 22 - Keona Health - Generic 2 Fundementals of NT
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Education (con’t)
Teach about overall
Comprehensive & detailed
organization & program Scope
Shadow with practices & Emphasize commitment to
vis versa – Walk in each Patient Experience &
others' shoes PATIENT FIRST
Provide customer service Soft Skill training such as
training that represents telephone etiquette and
organization’s brand active listening
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