Page 24 - Keona Health - Generic 2 Fundementals of NT

Quality Assurance

“ If you don’t measure it, you can't improve it”

Job Description → Training Method – Audio recording &

outline/Checklist → Quality checklist written documentation

Call monitoring is done at every Competency Tool –

phase based on RN current weighted criteria
practice status.

Nonnegotiable Deal breakers –
Constantly in orientation
unprofessional, rude, dismissive

QA is scheduled, deliberate and PIP

non-punitive

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