Page 24 - Workbook - CLC Action

DAY 2 – OVERVIEW: THE 7 MASTER STEPS OF LASTING CHANGE

Step 4: Define the Problem in Solvable Terms

What do they need? What do they want? What prevents them from getting it?

If you knew you couldn’t possibly succeed, how hard would you even try? People often
trap themselves by defining their challenge in unsolvable terms. Either they are so vague
that they are unable to target the change they want to make, or they use language and
beliefs that trigger a feeling of certainty that change is impossible.

You want to give people the certainty that they can change.

• Determine the outcome.
• Decipher the code of motive and meaning (“M&M”) for this individual. Understand
the needs driving the person you’re helping and how they are creating meaning in
this situation.

• Define what is lost. What need or feeling needs to be restored?

• Find a way to redefine the problem in a way that can be solved.
• Look for what is really stopping them, not what they think is stopping them. This is
where you will discover what to redefine to make this challenge attainable.
• When someone tells you about their “problem,” ask for an example. Listen to that
example, and then redefine it in terms of what is really stopping them.

“The secret of success is learning how to use pain and
pleasure instead of having pain and pleasure use you.

If you do that, you’re in control of your life.
If you don’t, life controls you.”

– Tony Robbins

www.tonyrobbins.com 23