Page 15 - Executive Deck
P. 15
Never, in all my days, have I heard of agents being trained and
taking calls without error in 2 days of being hired. That’s what
happened to us within 2 weeks of going live.
- Jordan Sappington, Director of patient information services
Training from 3 weeks to 2 days.
125%
Jordan Sappington
Sr. Dir Patient Services
More calls per
day per agent
