Page 16 - Executive Deck
P. 16
Phase 1: Phase 2:
Quality in the call center 60% scheduling calls
2.0k offloaded to PSS
1633
1.6k
1390 1343 1402
1164
1.2k 1055 1040
862
753
0.8k 662 674
0.4k 539 321 288
373
4 28
0.0k
Clark Buurma Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
2022 2023
Administrator
Health Desk PSS
