Page 19 - The 4-Step Formula For - Mastering Patient Self-Scheduling

The difference between that shiny 70% of patients who want to book online and the
measly 5% who actually do comes down to one thing: successfully implementing our
not-so-secret formula.
And that’s what we’ll turn to next. By mastering the components of the self-scheduling
success formula—availability, awareness, conversion, and accuracy—you can bridge
this gap and unlock the full potential of patient self-scheduling for your practice.

We'll break down each component of our formula:

% of Calendar % of Patients Conversion Accuracy
Online Driven to PSS Page Rate Rate

And we'll show you how to maximize each one, turning that sad 5% into a number
that'll make your accountant do a happy dance.

FROM 5% TO FABULOUS:

Implementing the Self-Scheduling Formula

Accuracy

We start with accuracy, because this is where the magic starts. Nailing your
Accuracy Rate is like being the Harry Potter of healthcare scheduling - it's all about
getting the right patient, in the right place, at the right time, in the right appointment
with the right doctor.

This metric is also critical for gaining providers’ trust. Failing to achieve accuracy in
patient self-scheduling can lead to double-bookings, incorrect appointments, and
signi cant patient dissatisfaction, ultimately disrupting clinic operations and
damaging the practice's reputation.

Before we dive into solutions, it's crucial to understand why achieving accuracy in

healthcare scheduling is so challenging. The root of this challenge lies in what we call
'Clinical Complexity'.

The 4-step Formula for Mastering Page | 17
Patient Self-Scheduling