Page 14 - The 4-Step Formula For - Mastering Patient Self-Scheduling
P. 14
Results
In less than a year, Clark's implementation of the formula (with an assist from
CareDesk) led to:
60% of all Skyrocketing patient
appointments being satisfaction
self-scheduled (turns out, people like
convenience.)
The rise of patient self-scheduling corresponded to lower call volumes.
250
200
150
100
50
Aug-23 Sep-23 Oct-23 Nov-23
PSS Incoming Calls
Virginia Women’s Center & Wesley Ralston
Virginia Women’s Center (VWC), a division of Privia Women’s Health with ve of ce
locations and 44 providers, was juggling the demands of 44 providers across 5
of ce locations, drowning in a sea of 140,000 annual calls.
The 4-step Formula for Mastering Page | 12
Patient Self-Scheduling
