Page 16 - The 4-Step Formula For - Mastering Patient Self-Scheduling

Maximizing Calendar Availability: By advocating for comprehensive
scheduling availability, Wesley opened up 90% of visit reasons for online
scheduling, tremendously enhancing patient access to care.

Boosting Conversion Rates: Wes streamlined and simpli ed the booking
process. By making the process mobile-friendly, 61% of self-scheduled
appointments were booked on mobile devices.

Driving Patients to Self-Schedule: With no marketing (yes, you read that right),
Wesley managed to get 25% of appointments self-scheduled in just 6 months!

Results

In just 6 months, with zero marketing:

25% of all 61% of self- 90% of visit reasons Patient coordinator
appointments are scheduled are available for onboarding time
now self-scheduled appointments are online scheduling reduced from 4-6
booked on mobile months to just 1-2
devices weeks

Patient self-scheduling improves patient satisfaction, reduces
scheduler burden, and gives over ow options for spikes in
scheduling volume.

- Wesley

The 4-step Formula for Mastering Page | 14
Patient Self-Scheduling