Page 12 - The 4-Step Formula For - Mastering Patient Self-Scheduling

FROM FORMULA TO FORTUNE:

Real-World Success in Patient Self-Scheduling

Lakeside Pediatrics & Clark Buurma

Lakeside Pediatrics, a healthcare provider in Lakeland, Florida, faced a crisis that
challenged its ability to continue serving patients ef ciently. This is a story of how one
man, armed with nothing but a powerful formula and an unquenchable thirst for
ef ciency, transformed a practice from scheduling chaos to patient-pleasing
paradise.

Meet Our Hero

Clark Buurma,
Administrator Extraordinaire

Clark is an advocate of objective and formulas to guide decision making. With 12
providers and 60 staff members across two locations, the practice relied heavily on
a cumbersome Excel-based scheduling system.

Clark knew something had to change.

The Villains (AKA "The Excel Nightmare"):

▪ A scheduling system more complex than a Rube Goldberg machine
The complexity of a large Excel sheet posed a substantial challenge for staff,
requiring extensive time and effort to manage daily schedules.

▪ Sta training that felt longer than waiting for a doctor when the waiting room is
full
The elaborate scheduling system necessitated extensive training for new staff,
increasing their onboarding time and workload.

The 4-step Formula for Mastering Page | 10
Patient Self-Scheduling